Privacy Policy

This Privacy Policy explains how Solcasino, operated via the website sol-aussie.com, collects, uses, discloses and protects personal information of players and site visitors. It applies to all users who access or use our services, including browsing the website, creating an account, depositing or withdrawing funds, and participating in any gambling activities offered through our platform. By using sol-aussie.com you consent to the practices described in this Privacy Policy. This Policy is effective from 1 January 2026 and remains in force until replaced or updated as described in the "Updates" section below.

Who We Are

OBSERVE: Users need to know the legal operator, its jurisdiction and how to contact the entity responsible for data protection.

EXPAND: Solcasino operates as an offshore online casino targeting Australian users under a Curaçao gaming licence and uses a Cyprus-based subsidiary for payment processing. A dedicated contact point for privacy queries is required.

REFLECT: We clearly identify all entities and provide specific contact details for data protection matters.

The Solcasino service available at sol-aussie.com (the "Website") is operated by:

• Operator: Galaktika N.V., a limited liability company established under the laws of Curaçao.
• Licensing jurisdiction: Curaçao, operating under sublicense number 8048/JAZ2016-050 issued via Antillephone N.V., as authorized by the Government of Curaçao.
• Legal address: Galaktika N.V., Curaçao (exact registered address not publicly specified; available from us upon written request).
• Payment processing subsidiary: Unionstar Limited, Agias Fylaxeos & Zinonos Rossidi 2, 1st Floor, 3082 Limassol, Cyprus, which may process payments on behalf of Galaktika N.V.

For any questions related to privacy or data protection, you may contact our designated data protection contact point:

• Data Protection Contact: Data Protection Department, Solcasino
• Email (primary): [email protected]
• Email (alternative/general): [email protected]
• Website: https://sol-aussie.com

Where required by applicable law, we may appoint a formal Data Protection Officer (DPO). If appointed, the DPO's details will be made available upon request via the contacts above and in an updated version of this Policy.

What Personal Data We Collect

OBSERVE: Operation of an online casino requires collection of identification, technical, financial and behavioural data, as well as cookies.

EXPAND: To meet AML/KYC, fraud prevention, customer support and marketing needs, we must define and categorise all data types, including logs and tracking technologies.

REFLECT: We describe each main data category and indicate typical examples so users understand what is collected.

Identification and Contact Data

• Account data: Full name, date of birth, username, password, security questions and answers.
• Contact details: Email address, telephone number, country of residence, postal address (where provided).
• Verification data (KYC): Copies or data from identity documents (passport, ID card, driver's licence), proof of address (utility bill, bank statement), and any additional documents requested to verify your identity, age or source of funds.

Technical and Usage Data

• Technical data: IP address, device identifiers, device type, operating system, browser type and version, language settings, time zone, referral URLs.
• Log data: Dates and times of access, login and logout, pages visited, session duration, error logs and security-related logs (e.g. failed login attempts, changes to account details).

Payment and Financial Data

• Transaction data: Deposit and withdrawal history, transaction amounts, currencies, payment methods, payment status, and related timestamps.
• Limited payment instrument data: Masked card numbers (where applicable), card issuer, e-wallet identifiers, bank details necessary to process withdrawals.
• AML/KYC financial data: Information regarding source of funds or wealth, where required under anti-money laundering or counter-terrorist financing rules.

Behavioral and Gaming Data

• Gaming activity: Game preferences, betting and wagering history, wins and losses, bonuses claimed, tournaments joined, time spent on games.
• Interaction data: Clickstream data, navigation paths, interactions with banners and promotions, in-site search queries.
• Communication records: Copies or transcripts of chats, emails or other communications with our support team.

Cookies and Similar Technologies

• Cookies: Small text files placed on your device to support core site functionality, remember preferences, analyse usage and deliver relevant marketing.
• Similar technologies: Web beacons, pixels, SDKs and local storage objects used for analytics, security and advertising.

Details of the specific cookies and tracking technologies we use are provided in the "Cookies & Tracking Technologies" section below.

Legal Basis for Processing

OBSERVE: As an offshore operator serving Australian users, Solcasino must articulate lawful bases consistent with international standards (e.g. GDPR-style) even though primary regulation arises from Curaçao and general privacy principles.

EXPAND: Data is processed based on consent, contractual necessity, legal obligations (especially AML/KYC) and legitimate interests (fraud prevention, service improvement, marketing analytics), with ability for users to object where appropriate.

REFLECT: We map each major processing activity to a clear legal basis and explain user implications.

• Performance of a contract: We process your data when it is necessary to:
  • Register and maintain your player account on sol-aussie.com.
  • Provide access to games and related gambling services.
  • Process deposits, bets, winnings and withdrawals.
  • Provide customer support and handle your requests.
  • Notify you about changes to our services or this Policy that affect your contractual relationship with us.
• Compliance with legal obligations: We are subject to obligations under applicable laws, including Curaçao gaming regulations and international AML/CTF standards. Accordingly, we may process your data to:
  • Verify your identity and age (KYC checks).
  • Monitor and report suspicious transactions and activities.
  • Maintain records for audit, taxation, regulatory and reporting purposes for legally mandated periods.
• Legitimate interests: We may process personal data where necessary for our legitimate business interests, provided such interests are not overridden by your rights and interests, including:
  • Ensuring the security and integrity of our Website and systems.
  • Preventing fraud, abuse, bonus misuse and other prohibited activities.
  • Conducting analytics to improve games, interfaces and user experience.
  • Defending our legal rights and handling disputes or claims.
  You may object to certain processing based on legitimate interests as described in the "Your Rights" section.
• Consent: In some cases, particularly for:
  • Sending promotional emails, SMS or push notifications not strictly related to service operation.
  • Using certain cookies and tracking technologies for marketing or advanced analytics purposes.
  we rely on your consent. You may withdraw your consent at any time, without affecting the lawfulness of processing before withdrawal.

Purpose of Processing

OBSERVE: Users must understand why their data is collected and how it is used.

EXPAND: An online casino processes data to operate accounts, comply with law, fight fraud, personalise offers, and conduct analytics and marketing.

REFLECT: We group purposes in a way that mirrors typical user expectations and regulatory requirements.

• Provision and management of services:
  • Creating, verifying and managing player accounts.
  • Facilitating bets, game participation, deposits and withdrawals.
  • Calculating and crediting winnings, bonuses and loyalty rewards.
• Customer support and communication:
  • Responding to your questions, complaints and feedback.
  • Providing service announcements, technical notices and security alerts.
• Legal and regulatory compliance:
  • Conducting identity, age and location verification.
  • Performing AML/CTF checks, monitoring transactions and reporting where required.
  • Keeping statutory records for audit and regulatory inspections.
• Security and fraud prevention:
  • Preventing account takeover, payment fraud, collusion and bonus abuse.
  • Detecting suspicious activity patterns using behavioural data and technical logs.
• Analytics and service improvement:
  • Analysing how users interact with the Website and games.
  • Improving platform stability, performance and user interface.
  • Developing new features, promotions and service offerings.
• Marketing and personalisation (where permitted):
  • Sending offers, promotions and newsletters related to Solcasino.
  • Displaying or tailoring content and bonuses based on your activity and preferences.

Disclosure & Sharing

OBSERVE: To operate globally, Solcasino relies on external service providers and may be required to share data with authorities.

EXPAND: Typical recipients include payment processors, IT and security vendors, marketing partners and regulators, all subject to appropriate safeguards and limited to necessary data.

REFLECT: We list the main categories of recipients and the conditions under which sharing occurs.

• Within our corporate group: We may share your data with Galaktika N.V., Unionstar Limited and other related entities that support the operation of sol-aussie.com, strictly on a need-to-know basis and under intra-group data protection arrangements.
• Payment partners and financial institutions: Banks, card schemes, e-wallet providers and payment gateways that process deposits and withdrawals, perform fraud checks and comply with AML requirements.
• Service providers and vendors: Carefully selected third parties providing:
  • IT hosting, cloud, backup and content delivery services.
  • Security, anti-fraud and risk management solutions.
  • Customer support tools (e.g. live chat platforms, ticketing systems).
  • Analytics, performance monitoring and business intelligence services.
  • Email, SMS or push notification delivery platforms.
  These providers act under contractual obligations to process data only in accordance with our instructions and to implement appropriate security measures.
• Regulators and public authorities: Gaming regulators, law-enforcement bodies, courts, tax authorities or other governmental agencies, when required by law, regulation, court order or for the protection of our legal rights or the rights of others.
• Affiliates and marketing partners: Subject to your consent and applicable law, limited data may be shared with reputable affiliates, advertising networks and marketing partners for the purpose of attribution, campaign measurement and delivery of targeted promotions.
• Business transfers: In the context of a merger, acquisition, sale of assets, restructuring or insolvency event involving Solcasino, your data may be transferred to relevant third parties, subject to confidentiality obligations and continued protection consistent with this Policy.

We do not sell your personal data as a standalone asset for unrelated third-party marketing.

International Transfers

OBSERVE: Data collected from Australian players is processed in multiple jurisdictions, including Curaçao and Cyprus, and via global service providers.

EXPAND: International transfers raise requirements for contractual safeguards and security measures, even in the absence of a single overarching regime binding all jurisdictions.

REFLECT: We explain where data may go and what protections we implement.

Your personal data may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that differ from those in your jurisdiction and may not be recognised as providing an equivalent level of protection as, for example, the laws of the European Union.

• Primary processing locations:
  • Curaçao - where Galaktika N.V. is established and where core operational and regulatory oversight functions are located.
  • Cyprus - where Unionstar Limited provides payment processing and certain support services.
• Other locations: Depending on the location of our service providers, your data may also be processed in other countries (for example, members of the European Economic Area, the United Kingdom, or data centre locations in North America or Asia) where our hosting, security and communication vendors operate.

Where we transfer personal data across borders, we take reasonable steps to ensure that:

• Transfers are limited to what is necessary for the purposes described in this Policy.
• Recipients are bound by appropriate contractual obligations such as data processing agreements, including, where applicable, standard contractual clauses or equivalent mechanisms recognised in the relevant jurisdictions.
• Technical and organisational security measures are implemented to protect your information in transit and at the destination.

By using sol-aussie.com, you understand that your data may be processed in these jurisdictions in accordance with this Privacy Policy.

Data Retention

OBSERVE: Gambling operators must balance AML/CTF record-keeping duties with data minimisation requirements.

EXPAND: Different data categories have different retention periods, often linked to account closure and statutory limitation periods.

REFLECT: We provide indicative retention periods and deletion criteria.

• Account and identification data: We generally retain your core account data and KYC information for the duration of your relationship with us and for up to five (5) years after account closure or your last transaction, whichever is later, to comply with AML/CTF and regulatory record-keeping obligations and to handle potential disputes.
• Transaction and gaming data: Betting history, payment records and related logs are typically kept for up to five (5) years from the date of the relevant transaction, unless a longer period is required by law or necessary for the establishment, exercise or defence of legal claims.
• Technical logs and security data: IP logs, device information and security incident records are normally stored for between six (6) months and five (5) years, depending on their relevance for security, fraud investigation and regulatory purposes.
• Marketing data: Data used for marketing communications is kept until you withdraw consent or object to such processing, and for a short period thereafter (typically no longer than twelve (12) months) to record and honour your opt-out preferences.
• Cookies: Retention periods for cookies are described in the "Cookies & Tracking Technologies" section and range from end of session to up to twenty-four (24) months, depending on the cookie type.

When personal data is no longer required for the purposes for which it was collected and there is no legal requirement to retain it, we will either irreversibly anonymise it or securely delete it. Where deletion is not technically feasible, we will put in place measures to prevent further processing and restrict access.

Your Rights

OBSERVE: While we primarily operate under Curaçao law and offshore frameworks, many privacy regimes (including the EU's and comparable Latin American concepts) recognise similar individual rights.

EXPAND: We align our practices with widely accepted standards (such as GDPR-style rights and principles akin to Mexican data protection frameworks like ARCO: access, rectification, cancellation, opposition), even though Solcasino does not target Mexico specifically.

REFLECT: We clearly explain available rights, how to exercise them, timeframes and cost (if any).

Available Rights

Subject to applicable law and certain limitations, you may have the following rights in relation to your personal data:

• Right of access: To obtain confirmation as to whether we process your personal data and, if so, to receive a copy and relevant information about such processing.
• Right to rectification: To request correction of inaccurate or incomplete personal data we hold about you.
• Right to deletion / cancellation: To request deletion of your personal data where:
  • it is no longer necessary for the purposes for which it was collected; or
  • you have withdrawn consent (where processing was based on consent); or
  • you have successfully objected to processing;
  provided that we may retain certain data where required by law (for example AML/CTF obligations).
• Right to restriction of processing: To request that we restrict processing in specific circumstances, such as while we verify data accuracy or assess an objection.
• Right to object: To object to processing based on our legitimate interests, including profiling, on grounds relating to your particular situation. You also have an unconditional right to object at any time to the use of your data for direct marketing.
• Right to data portability: Where technically feasible and applicable, to receive certain personal data in a structured, commonly used and machine-readable format and to request transmission to another controller.
• Right to withdraw consent: Where processing is based on your consent (for example, for marketing communications or certain cookies), you may withdraw that consent at any time.

How to Exercise Your Rights

1. Submit a request: Send an email to [email protected] or [email protected] with:
   • Your full name and username.
   • The email address associated with your Solcasino account.
   • A clear description of the right you wish to exercise and the data concerned.
2. Identity verification: To protect your account and data, we may request additional information or documentation to verify your identity before acting on your request.
3. Response timeframe: We aim to respond without undue delay and in any event within thirty (30) calendar days of receiving a complete request. This period may be extended by a further thirty (30) days where necessary due to complexity or number of requests; if so, we will inform you of the extension and reasons.
4. Fees: Requests are generally handled free of charge. However, where a request is manifestly unfounded or excessive (for example, repeated requests), we may charge a reasonable fee or refuse to act, in line with applicable legal standards.

Nothing in this section limits your rights under any specific data protection law that may apply to you in your country of residence; where such laws grant stronger protections, we will seek to honour them to the extent compatible with our legal obligations (including AML/CTF and licensing requirements).

Cookies & Tracking Technologies

OBSERVE: Cookies are a core component of web-based gaming platforms for security, functionality and marketing.

EXPAND: Transparency requires distinguishing cookie types, explaining purposes and offering control mechanisms.

REFLECT: We categorise cookies and explain how users can manage them.

Types of Cookies We Use

• Session cookies: Temporary cookies that remain on your device only while your browser is open. They are essential for maintaining your login session, keeping your bets and game states, and ensuring seamless navigation.
• Persistent cookies: Cookies that remain on your device for a predefined period (from a few hours up to twenty-four (24) months) or until you delete them. They help remember your preferences (such as language, saved credentials subject to your browser settings) and allow us to understand returning user behaviour.
• First-party cookies: Cookies placed by sol-aussie.com to support core functionality, security and analytics.
• Third-party cookies: Cookies set by third-party service providers (for example, analytics tools, fraud detection services and marketing platforms) that assist us in measuring performance, preventing abuse and, where allowed, delivering relevant advertising.

Purposes of Cookies

• Strictly necessary / functional: Required for the Website to function correctly, including authentication, session management, load balancing and game performance. Disabling these cookies may prevent you from using some services.
• Analytics and performance: Used to collect anonymous or pseudonymous data about how users interact with the Website, which pages are visited and which features are most used. This helps us improve our services and user experience.
• Security and fraud prevention: Used to detect and prevent malicious activities, bots, unauthorised logins and fraudulent transactions.
• Advertising and personalisation (where permitted): Used to deliver promotions and offers that may be more relevant to you, and to measure the effectiveness of our campaigns. These cookies are typically set only with your consent where required by applicable law.

Managing Cookies

• Browser settings: Most web browsers allow you to control cookies through their settings, including blocking certain types of cookies or deleting existing ones. Please refer to your browser's help section for instructions.
• In-site controls: Where available, we may provide internal cookie or privacy settings within your account dashboard or via a cookie banner, allowing you to manage non-essential cookies.
• Effect of disabling cookies: If you disable or reject certain cookies, some functions of sol-aussie.com may not operate as intended, and your gaming experience may be limited.

Data Security

OBSERVE: Online gambling involves sensitive financial and behavioural data that require robust security practices.

EXPAND: Security encompasses encryption, access controls, monitoring, incident response and staff awareness, aligned with recognised standards.

REFLECT: We summarise our security approach without disclosing sensitive technical details that could compromise security.

• Encryption in transit and at rest: Data transmitted between your browser and sol-aussie.com is protected using industry-standard Transport Layer Security (TLS) protocols (TLS 1.2 or higher). Where appropriate, we also encrypt particularly sensitive data when stored.
• Access control and authentication: Access to personal data is restricted to authorised personnel and service providers who need it for legitimate business purposes. Strong authentication mechanisms, including multi-factor authentication where appropriate on administrative systems, are used to reduce the risk of unauthorised access.
• Infrastructure and application security: We employ firewalls, intrusion detection and prevention systems, regular vulnerability scanning and other technical safeguards to protect our infrastructure and applications from external and internal threats.
• Monitoring and audits: Logs and activities on critical systems are monitored and periodically reviewed. We conduct internal reviews and, where appropriate, engage external experts to assess our controls. While sol-aussie.com may not be formally certified under standards such as ISO 27001 or SOC 2, we endeavour to align our practices with the principles underlying such frameworks.
• Staff awareness and confidentiality: Employees and contractors who may access personal data are subject to confidentiality obligations and receive training on data protection and security best practices relevant to their role.
• Incident response: We maintain procedures to detect, assess and respond to potential data breaches or security incidents. Where required by law, we will notify relevant authorities and affected users of a qualifying personal data breach without undue delay, including details of the incident and measures taken.

No method of transmission or storage is completely secure; however, we strive to use commercially reasonable measures to protect your personal data against loss, misuse, unauthorised access, disclosure, alteration or destruction.

Complaints & Contacts

OBSERVE: Users require clear channels for questions and complaints about privacy, as well as escalation options.

EXPAND: A structured complaint process with timeframes improves transparency and aligns with good regulatory practice.

REFLECT: We define contact points, steps and external recourse options.

Contacting Us

If you have any questions, concerns or complaints regarding this Privacy Policy or our handling of your personal data, you may contact us using the following channels:

• Email (primary for privacy matters): [email protected]
• Email (general enquiries): [email protected]
• Website: https://sol-aussie.com (support or help section where available)
• Postal contact (operator jurisdiction): Galaktika N.V., Curaçao (detailed address available upon request via email)

Internal Complaint Procedure

1. Submission: Send us a clear description of your concern, including any relevant background, dates and copies of previous correspondence if applicable.
2. Acknowledgement: We will acknowledge receipt of your complaint as soon as reasonably practicable, usually within five (5) business days.
3. Investigation: Your complaint will be reviewed by our Data Protection Department or an appropriate senior staff member. We may contact you for additional information where necessary.
4. Response: We aim to provide a substantive response within thirty (30) calendar days from acknowledgement. Where the issue is complex or requires more time, we will inform you of the delay and provide an updated timeframe.

Escalation to Supervisory Authorities

Depending on your country of residence, you may have the right to lodge a complaint about our data processing with a competent data protection or regulatory authority. For example:

• European Union / EEA residents (if applicable): You may contact your local data protection authority in the EU/EEA. Details can usually be found on the website of your national government or data protection regulator.
• Other jurisdictions: If your local laws provide for a dedicated data protection or consumer authority, you may contact that authority to seek guidance or lodge a complaint about our practices.

While Solcasino is operated from outside Australia, users may also wish to consult Australian consumer and online gambling guidance. However, our primary regulatory oversight is exercised by the competent authorities in Curaçao as part of our licensing framework.

Updates

OBSERVE: Privacy policies must evolve with legal requirements, technical changes and new services.

EXPAND: Transparency demands advance notice for material changes and clear indication of the current version.

REFLECT: We define how we will inform you, how changes take effect, and your options.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements or other factors.

Notification of Changes

• Minor changes: For non-material updates (for example, clarifications, grammatical corrections or changes that do not affect your rights or obligations), we may simply post the updated Policy on sol-aussie.com with an updated "Last updated" date.
• Material changes: For changes that significantly affect how we process your personal data or your rights (such as introducing new data uses or new categories of recipients), we will:
  • Provide advance notice, where reasonably practicable, at least thirty (30) days before the changes take effect.
  • Use one or more of the following notification methods: email to your registered address, prominent banner or pop-up on the Website, or notification in your account dashboard.

Your Options in Case of Changes

• Reviewing the Policy: We encourage you to review this Privacy Policy periodically to stay informed about how we handle your information.
• Objection or account closure: If you do not agree with the updated Policy, you may choose to stop using our services and request closure of your account. Where permitted by law and consistent with our legal obligations (including AML/CTF and record-keeping), we will close your account and handle your data in accordance with the "Data Retention" section.

Last updated: January 2026

Material changes made in January 2026 include: clarification of international transfers, expanded descriptions of user rights and complaint procedures, and additional details regarding data security and cookie management for users of sol-aussie.com.